Return Policy
We warrant this product against any manufacturing defects in material and workmanship for one (1) year from the date of purchase. This warranty is valid only by completing the warranty card AND the original or photocopy of the sales receipt.
This warranty does not cover any defects or damages caused by the following:
- Misuse of the product
- Negligence or lack of maintenance
- Normal wear on parts
- Use of parts not manufactured by the manufacturer
- Modification or removal of parts
NOTE: DO NOT RETURN THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
To make a claim, write to SYLVAN LLC at the address below. Customer Service will inform you of the appropriate procedure to follow. The Warranty Card and the sales receipt must be presented when Warranty Services are required.
The purchaser is responsible for all related expenses if the product is not covered under warranty.
SYLVAN LLC
Myrtle Beach, SC 29577
sales@sylvancompany.com
Warranty Service
Contact the Customer Service helpline for more information regarding obtaining warranty service. To receive warranty service, be ready to provide the following:
- Serial number
- Date and place of purchase
- Original dated sales slip
- Your name and address
- A description of the problem
SYLVAN LLC or its authorized agents will do all repair work. Replaced defective parts will not extend this warranty period. Service under warranty will not extend this warranty period.
Warranty Limitations and Exclusions
No warranties, express or implied, extend beyond the description contained herein, including the implied warranty of merchantability and fitness for a particular purpose. SYLVAN LLC's liability is limited to the cost of repair or replacement of the product. SYLVAN LLC will not be liable for any consequential or incidental damages you incur concerning your purchase and use of your unit. This limitation is not allowed by some states, so this limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary by state.
Sales outside the U.S.A.
Contact your dealer for warranty information and service for SYLVAN LLC products sold outside the U.S.A.